The Old Manse Guesthouse Buxton

Booking Terms and Conditions

Thank you for choosing to book with The Old Manse Guesthouse. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below. The following conditions apply to all bookings made with The Old Manse Guesthouse Buxton, whether by phone, fax, email, online, or in person.

Prices

The price includes bed and breakfast. We accept the following forms of payment: Cash, Debit or Credit Card. Payments made by Credit Card and Non-UK Debit Cards incur a 2% surcharge.  Sorry we no longer accept personal cheques or AMEX.

Pets

Sorry, we do not allow pets.

Acceptance of Children

We welcome children of all ages. 

Cancellation

By making your booking, our agreement is a legal contract and your deposit is non-refundable.

Cancellations will be charged based on the number of days before date of arrival within which notice of cancellation is received as follows:

The excess of the cancellation charge payable as above, over any deposit paid, is payable on cancellation.

The cancellation charges will be applied from the date that we receive your cancellation notice. We aim to acknowledge your cancellation notice within 48 hours. A cancellation reference will be given and must be retained as proof of cancellation.

It is advisable to take out an insurance policy against cancellation, which is inexpensive and can be obtained from any good broker.

In the case of non-arrival or departure earlier than originally booked you are still liable to pay for the booking in full.

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival

Your accommodation will be available to you from 16:00 to 20:00 on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.

Late arrival procedure

Please ensure you contact us no later than 18:00 to let us know if you will be arriving late.  Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit/debit card. 

Departure

Please be ready to leave your accommodation by 10:30 on the day of departure, unless otherwise arranged. Your balance is payable on departure.  We may be able to offer late check-out on request subject to availability (fees apply).

Damages and Breakages

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Loss of Keys

£50 charge for loss of keys.

Smoking

We are a non- smoking guesthouse. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning.

Additional Cleaning

If your room or its contents need additional cleaning caused by accident or negligence by yourself or other guest, we reserve the right to charge you an additional fee of £50.

Unacceptable Behaviour

The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of the person who is a party to that contract cause any detriment to the well-being or comfort of other guests.

Parking

There is parking on the drive for 2 cars on a first come first served basis. In addition to this, there is plenty of free parking on the quiet road without any time restrictions. Cars are left at owners’ risk.

Free Wi-Fi Access

We offer FREE Wi-Fi access, allowing you to check your emails and surf the web via your laptop or mobile phone. Downloading large content from the web is not permitted (eg TV, videos, music).

 We will not be liable if for any reason the Service is not available at any time or for any period.  Access to the Service may be suspended at any time.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you about promotions and offers.  We will not share your details with any third party.

Complaints or Comments

Any complaint or comment regarding your stay should be made in the first instance to the proprietors at the time of your stay so that it can be resolved at the time. Problems which cannot be resolved there and then should be emailed to Sales@oldmanse.co.uk.

 A warm welcome awaits you at The Old Manse Guesthouse.